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FAQ's

SHIPPING & RETURNS

Refund Policy

All our items are vintage or recycled unless otherwise stated. It is important to know that items will almost always show some degree of wear. Every item is inspected thoroughly with any major faults noted in the item description. If an item is faulty and listed incorrectly, a refund may be granted, provided the Vintage Sole swing tag has not been removed from the garment. We do not accept returns for poor fit or change of mind. Faulty items must be returned within 7 working days. If you have any queries, please contact us prior to buying and we will be happy to help.

When making a purchase through this website it is important to note that the entire transaction including selection, correspondence, and payment, must take place through the ecommerce site. Items purchased through the website cannot be exchanged for items at any of the physical retail locations - Vintage Sole Fitzroy, Vintage Sole Melbourne, or Vintage Sole Windsor.

Shipping

Items are posted on Mondays, Tuesdays, Wednesdays, and Thursdays.

Standard postage via Australia Post takes approximately 2-6 business days from time of shipping to arrive. Please contact us if you would like a faster method or if you would like to pay extra for insurance cover.

Items upgraded to Express Post will arrive within approximately 1-2 business days from time of posting, with next day delivery for those in the Melbourne metro area.

Prices quoted for international post are for International Economy Air Mail. This service takes approximately 10 business days from postage to arrival and does not include tracking. For a more secure shipping method we strongly encourage our international customers to upgrade to International Standard Mail which takes approximately 6 business days to arrive and provides tracking.

You have the option of adding insurance cover to your parcel. Insurance cover costs $9.60 for the first $100 of your item's specified value, plus $2.50 for each additional $100 (or part thereof).

Please note, we take no responsibility for items damaged or lost by Australia Post or International Postage Carrier.

Postage charges are subject to change without notice.

 

ONLINE STORE FAQ'S

Payment

We accept PayPal and credit card as methods of payment.

Open Hours

Our online store operates from Monday to Thursday, 10am-6pm, Australian Eastern Standard Time. Please be patient with questions and queries as they will only be responded to during these times.

Sizing

For each item we provide an Australian sizing estimate. Please use this information in addition to the images and the model’s measurements to determine if the size is right for you.

Often the estimated size we provide is different from the size marked on the label. This is due to different countries, eras, and brands using different sizing parameters. The size we have chosen is the one that we feel best reflects current Australian sizing.

Shopping Online vs. Physical Retail

Items listed online are exclusively available online and are not located at any of our 3 stores. When making a purchase through vintagesole.com.au it is important to note that the entire transaction including selection, correspondence, and payment must take place through the website. Items purchased through the website cannot be exchanged for items at any of the physical retail locations - Vintage Sole Fitzroy, Vintage Sole Windsor, or Vintage Sole Melbourne CBD.

Condition

All our items are vintage or recycled unless otherwise stated. It is important to know that items will almost always show some degree of wear. Every item is inspected thoroughly with any major faults noted in the item description.

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