Returns
Return & Refunds
All our items are vintage or recycled unless otherwise stated. It is important to know that items will almost always show some degree of wear. Every item is inspected thoroughly with any major faults noted in the item description.
Return requests can be made within 2 weeks of receiving your order. We do not offer free returns, and are not liable for any returns lost during transit.
To request a return, sign-in to your account at: account.vintagesole.com.au and follow the prompts.
For any queries about sizing or a product, please contact us prior to buying and we will be happy to help.
How to submit a return
- Sign in to your account:
- Enter your email address and then click "Continue".
- Open the email sent from us and copy the six-digit verification code in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click "Request return" for the order that you want to submit the return for.
- If your order has more than one item, select all the items that you want to return.
- Select a reason for your return.
- Click "Request return".
If your return request is approved, you will receive an email with shipping instructions.
You receive a refund once the returned item/s is received and processed - this may take up to 10 working days.
Exchanges
Items purchased through the website cannot be exchanged for items at any of the physical retail locations - Vintage Sole Fitzroy, Vintage Sole Melbourne, or Vintage Sole South Yarra.
To exchange an online purchase, please contact us at customersupport@vintagesole.com.au.