BLACK MOUNTAIN Bear Tracks USA Made Beige & Brown Fleece Jacket (XL)

Delivery Information and Return Policy

For any issues with purchases made in our stores, please call the store of purchase directly for assistance.
Store phone numbers can be found at vintagesole.com.au/pages/our-stores
 

Shipping

All orders (including express delivery) are posted out on Mondays and Thursdays only. Cut-off time 9am AEDT. 

Items are all sent with signature on delivery. You can opt-out of signature on delivery through Australia Post (once you receive tracking), or contact us immediately after purchase.

Standard postage via Australia Post takes approximately 2-6 business days from time of shipping to arrive. Please contact us if you would like a faster method or if you would like to pay extra for insurance cover.

Items upgraded to Express Post will arrive within approximately 1-3 business days from time of posting.

	Standard Shipping	Express Shipping
VIC	2 - 4 business days	1 - 2 business days
Rest of Australia	3 - 6 business days	1 - 3 business days

(The time frames above reflect the minimum estimates according to Australia Post)

Orders preceding a public holiday will be shipped on the next shipment day - e.g. when Monday is a public holiday, all orders will be shipped on Thursday. 

International shipping

Prices quoted for international post are for Standard Shipping rates with tracking included. This service takes on average approximately 10 business days from shipping to arrival (times vary for each individual country).

If your parcel has left Australia and you are unable to see recent tracking updates, please enter your tracking number into your local postal service's website (e.g. for American buyers, enter your tracking number to USPS for new updates).

Please note, we take no responsibility for items damaged or lost by Australia Post or International Postage Carrier.

Postage charges are subject to change without notice.

Return & Refund Policy

All our items are vintage or recycled unless otherwise stated. It is important to know that items will almost always show some degree of wear. Every item is inspected thoroughly with any major faults noted in the item description.

If an item is faulty and listed incorrectly, a refund may be granted, provided the Vintage Sole swing tag has not been removed from the garment. Faulty items must be returned within 10 working days.

For returns regarding poor fit or change of mind, please contact us for details.

We do not offer free returns.
If you have any queries about sizing or a product, please contact us prior to buying and we will be happy to help.

 

Exchanges 

Items purchased through the website cannot be exchanged for items at any of the physical retail locations - Vintage Sole Fitzroy, Vintage Sole Melbourne, or Vintage Sole South Yarra.
To exchange an online purchase for another online item, please contact us.